Terms & Conditions

NORAH is the trading name of NORAH LTD (“NORAH”), Company No. 9406037 (registered in England and Wales), with registered office at Devonshire House, 1 Mayfair Place, London W1J 8AJ and VAT Registration No. GB217984572


The following terms and conditions apply to all transactions on www.norah.co.uk (the “Website”) including telephone sales and the use of the Website itself. By using the Website and shopping with NORAH, You, as the visitor to the Website or a NORAH customer, accept and agree to be bound by the terms and conditions stated below. These terms and conditions will apply to all parties unless previously agreed in writing by NORAH and will at all times be governed by the laws of England and Wales and by using the Website you agree to submit to the exclusive jurisdiction of the courts of England and Wales.


In these terms and conditions the terms “we”, “us” and “our” refer to NORAH and “you” and “your” refer to any visitor to the Website or any NORAH customer. “Goods” are those items which are displayed for sale on the Website.


Correspondence


All general enquires should be sent via email to: enquires@norah.co.uk


All sales and order queries should be sent via email to: sales@norah.co.uk


All payment related enquires should be sent via email to: payments@norah.co.uk


All return matters should be sent via email to: returns@norah.co.uk


All complaints should be sent via email to: complaints@norah.co.uk


Content


The Website and the content is wholly owned and operated by NORAH. The design and content featured on the Website, including images, artwork, graphics, photography and text are copyrights and trademarks controlled by NORAH.  The site is copyright protected and all worldwide rights, titles and interests are reserved.


Every effort has been made to ensure that the content of the Website to the best of our knowledge is accurate. However, there may be occasions when some of the information featured on the Website may contain incomplete data, typographical errors or inaccuracies. We do not take any responsibility for inaccurate information and reserve the right to amend errors or to update product information at any time without prior notice. We have also tried our best to display the Goods as accurately as possible on the Website. However, we cannot guarantee that your monitor's display will accurately reflect either the colour or the size of the Goods.


Prices


All prices shown on the Website are in UK currency GBP (£ Pound Sterling), inclusive of UK VAT (Value Added Tax) currently at 20%.


All prices are as stated on the Website but NORAH reserves the right at any time to adjust prices without prior notice.


Payments


All payments are to be made using only methods provided on the Website at the time of purchase.


All transactions will ultimately be in GBP, and as the Buyer, You will be liable for all exchange rate charges and fees.


All overseas orders may be subject to local import duties and taxes, and as the Buyer, You are fully responsible for these.  


Availability


Every effort is made to keep the Website as up-to-date as possible. However, as the Goods are produced in batches to ensure optimum quality, we cannot guarantee the availability of Goods as they appear on the Website. Additionally, some products shown on the Website may not be available to purchase through retail stores at which NORAH products are sold, and vice-versa.


Product Guarantee


As the Goods are made in batches and due to their organic nature, inconsistencies and minor variations will occur from batch to batch, which are expected by the Company. This is entirely normal. You, as the Buyer, shall accept such variations and shall only be entitled to refuse the whole or part of the goods if the variations render the Goods totally unfit for the purpose for which they were sold.


Warranties


NORAH does not provide any warranties in relation to Goods over and above its statutory obligations to provide Goods of satisfactory quality in accordance with the Sale of Goods Act 1979 as amended by the Sale and Supply of Goods Act 1994. This does not affect your statutory rights as a consumer. No representation or warranty is given as to the suitability of the goods for any particular purpose and You shall satisfy yourself with this. Neither the Goods nor any information given in the Website are intended to, or claim to, diagnose, treat, alter, cure or prevent any skin disease or condition.


We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with these Terms and Conditions for any loss or damage, direct or consequential, arising from the use of any Goods; any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or any loss of goodwill or reputation; or any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the conditions. Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our employees.


Payment Details & Security


All payments to NORAH are handled securely. Payment will be debited immediately on placing the order for the Goods you have purchased. Upon processing a transaction, we will issue you with an electronic transaction receipt which will be sent to the email address you provide.


Delivery


Please refer to the separate “Delivery” section on the website. We would ask you to inspect the Goods upon delivery to check that your order is complete. Should there be any problem with your delivery, please notify us as soon as practicable and in any event within 48 hours of receipt of the Goods.


Lost or Damaged Goods


In the event that any Goods are lost or damaged in transit please retain the Goods (where damaged) and contact us immediately via email sales@norah.co.uk  In the case of faulty goods, please contact us within 5 working days to arrange a replacement.  Please wait 7 working days from the date of your order before contacting us regarding non-delivery in case the delivery has been delayed.


Returns & Refunds


If you are not completely happy with your purchase, please simply return the unused Goods to us in their original condition and packing within 14 days of receipt. Returns should be arranged through returns@norah.co.uk or the returns page on the website.


 Unfortunately, we cannot make a refund for goods which have been opened, used, damaged by you after receipt or are not in a condition for resale, unless you have had an adverse reaction. Otherwise, we can only accept returns if the Goods are unfit for the purpose for which they were sold.


We will issue a refund (which will include the costs of the original delivery but not the cost of returning any Goods) on receipt of unused Goods in their original condition.


Refunds will only be made to the same credit or debit card on which the purchase was made.


The Goods are your responsibility until they reach us. For your own protection, we recommend that you send the Goods using a delivery service that insures you for the value of the Goods.


Ownership of Goods


We will retain the legal ownership of the goods until full payment has been made by you and such payment has been received by us. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.


Complaints & Queries


Should you ever have the need to make a complaint, we will endeavor to respond as soon as possible. Please contact our Customer Services Team by email at enquires@norah.co.uk


Subject to our privacy policy, in relation to any unsolicited information that you send us, either thoughts, queries, suggestions or ideas regarding Our products or suggested products by you, you hereby grant NORAH a non-exclusive and royalty-free right to use, reproduce, modify, adapt, publish, sell, assign, translate, transfer, sub-license, create derivative works from, distribute and display the information in any form, media or technology, either alone or as part of other works.


Protecting your Privacy


We are committed to protecting your privacy and will not sell or pass on any details that you provide us with to any third parties if you have opted out. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for two reasons: firstly, to process your order, and secondly, to provide you with the best possible service we can. We may, however, be obliged to disclose certain details in the event we are required to by law.


We would like to keep you up-to-date with our latest products, promotional offers and news and if you give us your consent we will contact you either by email or post. Except for dealing with an order, we will not contact you in the future unless you have expressly given us your consent. We will also give you the chance to refuse any marketing material or other contact from us in the future.


Information that we will collect about you will include: your title, name, address, phone number, email address and what products you have purchased from us. We will use all reasonable endeavors to ensure that the information we hold about you is accurate and up-to-date. If you would like to alter or check your details, please contact our Customer Services Team by email at enquires@norah.co.uk


Intellectual Property Rights


The rights in the designs and the content of this Website are owned by NORAH. They are protected by copyright and other intellectual property rights. You may not copy, reproduce, modify, distribute or display any part of this site without Our prior written consent.


NORAH is the owner of all trademarks in “NORAH” and “NORAH LTD”. All trademarks, product names, company names or logos featured on the Website are the property of NORAH.


Indemnity


By agreeing to these Terms & Conditions, you agree to indemnify and hold harmless NORAH, its directors, offices and employees from any, and all, third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from, without limitation, your use of the www.norah.co.uk service, your breach of these terms and conditions, your infringement of any intellectual property right or any other right of any person or entity, or your breach of any duty of confidence or privacy, or any defamatory statements made by you in any form.


Links


The links we have provided within the website are for interest only. We are not responsible for the content or accuracy of the information provided on these websites.


Survival


If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.


Entire agreement


You acknowledge and agree that these Terms and Conditions, which include our Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of or purchases on the Site, and supersede and govern all prior proposals, agreements, or other communications. We reserve the right, in our sole discretion, to change these Terms and Conditions at any time by posting the changes on the Site.


Right to Alter Terms and Conditions


We reserve the right to alter these Terms & Conditions without notice from time to time. Last updated April 16